How do I turn off the Eligibility Questions during issuance?
The Eligibility Question display setting works like a light switch. After installing the AIS update for the first time that includes the Eligibility Question option, it may display even if the setting indicates that it is inactive. By following the 10 steps below you can eliminate the questions from appearing when attempting to perform an issuance. The Eligibility Question option can be turned on or off at any time.
- At the AIS Welcome Menu select option 4 – Operations Menu
- At the Operations Menu select option 2 – User Operations Menu
- Select 3 – Eligibility Status Setting
- You may see that the setting indicates that the status is INACTIVE.
- Press F5 – Display the Eligibility Questions
- Press F3 – Save Status as Displayed.
- Select 3 – Eligibility Status Setting
- The status setting will indicate that the status is ACTIVE.
- Press F1 – Do not display the Eligibility Questions
- Press F3 – Save Status as Displayed.


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