USA.gov, the official web portal of the U.S. Government, is managed by the Office of Citizen Services (OCS), part of the U.S. General Services Administration (GSA). The Office of Citizen Services consolidates all of GSA’s citizen-centered activities into a single organization, providing American citizens access to information and services they require. OCS also helps government agencies procure contact centers, assists with consumer outreach and publications, facilitates a variety of web services (see below), and promotes intergovernmental collaboration and innovation to help governments around the country and around the world share innovative and valuable ideas.

Services for Citizens and Consumers

Within the Office of Citizen Services is the Federal Citizens Information Center, which has been a trusted one-stop source for answers to questions about consumer problems and government services for over 40 years. Programs include:

• USA.gov – official portal of the U.S. government
• ConsumerAction.gov – the Web version of the Consumer Action Handbook
• Kids.gov – official interagency children’s portal to the U.S. government
• Pueblo.gsa.gov – hosts the current Consumer Information Catalog
• MyMoney.gov – teaches the basics about financial education
• GobiernoUSA.gov – the U.S. Government’s official portal in Spanish
• Consumidor.gov – the Spanish version of ConsumerAction.gov

The Office of Citizen Services also provides assistance to other government agencies with:

• Contact Center Services
• Consumer Outreach and Publication Services
• Web Services

And through its Intergovernmental Solutions Division, the Office of Citizen Services brings public-sector leaders from around the county and the world together to share information, knowledge, and experience to improve services to citizens.